Collections Supervisor

Miller Thomson LLP is one of Canada's fastest growing national business law firms, with more than 470 lawyers working in offices located in Vancouver, Calgary, Edmonton, Regina, Saskatoon, London, Kitchener-Waterloo, Guelph, Toronto, Markham and Montréal. We strive to offer each team member a great challenge, competitive compensation/benefits, employee perks, an emphasis on wellness plus, a positive, collegial work environment.

We are seeking a Collections Supervisor to join our Accounting team in Markham. In this role you will be responsible for contacting clients and lawyers in an assigned group ("Portfolio") to collect outstanding Accounts Receivables and monitor aged Work-In-Progress. You will also be responsible for identifying problems and developing solutions with respect to delinquent accounts as well as being responsible for implementing and monitoring the firm’s billing and collection policies.

Reporting to the Collections Manager, your tasks will include (but will not be limited to):

• Collection of outstanding accounts receivable for assigned portfolio and to monitor aged WIP.
• Contacting clients for payment of outstanding accounts.
• Providing support to, and liaising with, the Billing or Responsible lawyer with respect to the collections of receivables owing by that lawyer’s clients.
• Identifying problems and developing solutions with respect to delinquent accounts.
• Maintaining collections database and reporting on results of collections efforts.
• Monitoring and implementing the firm’s billing and collection policies and procedures, i.e. credit hold, stopwork.
• Issuing monthly account statements to clients. Responding to incoming calls and client inquiries.
• Conducting inquiries on client credit risk/worthiness.
• Account reconciliations, client billing and payment histories.
• Ad hoc projects and other duties as assigned.

To be successful in this role, you possess the following:

• Post-secondary education. 3-5 years collections experience required.
• Experience working in a professional services environment considered an asset.
• Proven success in working in a fast-pasted environment.
• Ability to effectively manage multiple priorities with constant interruptions.
• Effective communication skills; including excellent listening skills and proven negotiating skills.
• Attention to detail and ability to quickly identify problems and provide solutions.
• Proficiency in Microsoft office, particularly Excel and Word. Experience with ARCS and Elite Enterprise programs considered an asset.

Our ideal candidate is proactive, creative and always exploring ways to improve efficiencies and meet the needs of employees and clients.

If you are interested in this position, please forward your resume, quoting the above job title and office location, to:

Attn: Talent Management Specialist
Miller Thomson LLP
Scotia Plaza
40 King Street West, Suite 5800
P.O. Box 1011
Toronto, ON M5H 3S1
Fax: 416-595-8695
E-mail: recruitment@millerthomson.com

While we thank all applicants for their interest, due to the high volume of applicants we receive, we are unable to respond to queries individually and only those selected for an interview will be contacted. No phone calls or agencies please.

Miller Thomson LLP is an equal opportunity employer and encourages applications from all qualified candidates including women, aboriginal peoples, visible minorities and people with disabilities.